Our complaints procedure is designed to make
sure that we settle any complaints as quickly as possible. We
shall acknowledge complaints within two working days and aim to
have looked into the complaint within 10 working days of the date
when it was raised. We shall then be in a position to offer an
explanation or a meeting as appropriate. If there are any delays
in the process we will keep the complainant informed.
The rules of medical confidentiality will be adhered to if the complaint is received on behalf of someone else. A note signed by the person concerned will be required, unless they are incapable (e.g. because of illness) of providing this to allow the complaint to be investigated.
For Private Patients: