WE ARE OPEN TO SEE PATIENTS

The practice is open since 8th of June to see patients. Following guidance we have taken appropriate precautionary measures to ensure that our practice is a safe working environment for our staff and patients.

Currently we are able to see only a limited number of patients as we follow extensive cross infection control protocols. After certain procedures, we also have to leave the surgery empty (fallow time) in order to minimise the risk of infection.

As demand for general dental appointments is quite high and has risen in the past months, the waiting lists are longer and in some instances, we will only be providing advice by phone. Emergencies that require face to face contact will be prioritised according to the urgency of the dental emergency.

We are doing our utmost to provide treatment in a safe manner and request the understanding and support of all our patients during this time and have developed a 'patient journey' protocol to ensure smooth and safe running of the practice.

Your Journey

A Medical History will be taken by the staff on the phone and your Dental emergency will be triaged over the phone by a dentist to assess severity.

If your symptoms warrant a visit to the practice you will be offered an appointment.

If you are exempt from paying NHS charges, please provide the details of your exemption to the reception and bring the proof of exemption with you.

NHS Fee paying patients will be asked to make the payment before they arrive for their appointment. This is to minimise contact and time spent at the practice. The NHS fee for an urgent appointment is £22.70.

Please wash your hands thoroughly with soap and water before you start from your home. Practice toilet facilities are closed to minimise contact.

Only the patient will be admitted to the practice, unaccompanied. If the patient is a child he/ she can be accompanied by one parent/ guardian.

Patients should arrive without any bags or other articles with them.

On reaching the practice, please phone the practice to announce your arrival.

A member of staff will open the door and admit you, keeping a safe distance

You will be asked to take a seat in the waiting room.

A member of staff will take your temperature.

If your temperature is 37.8C or higher you will be requested to return home and self-isolate for 7 days and your money will be refunded.

If your temperature is below 37.8C you will be provided with hand sanitiser.

You will then be escorted to the surgery.

If at any time you need to cough and sneeze, please put your hand up and you will be given a tissue which will then be disposed of immediately (Catch it, bin it, kill it).

After your appointment you will be given the appropriate instructions by the staff.